HOW TO CANCEL A TICKET
Cancellation Rules
1. For cancellation of tickets, cancellation fee is calculated on the journey fare applicable as per the mentioned slabs here.
2. Cancellation of tickets with discounts will be as per the rules in force. However, cancellation charges will be worked out on the collected fare of the ticket and refund amount will be fare collected less cancellation fee. Further, cancellation charges are applicable on actual fare only.
3. Reservation fee and service charges are not refundable.
4. The cancellation for e-ticket and refund rules slab wise (excluding the reservation fee, which is non refundable) are as follows:
| Sl.No | Cancellation Terms | Cancellation Charges |
|---|---|---|
| 1 | More than 48 hrs before the Schedule service start time at origin of the bus. | Only reservation charges |
| 2 | From 48 hrs before and up to 24 hrs. before the Schedule service start time at origin of the bus. | 10% of the actual fare + Reservation charges |
| 3 | From 24 hrs before and up to 2 hrs before the Schedule service start time at origin of the bus | 25% of the actual fare + Reservation charges |
| 4 | Up to 1 hr before Schedule service start time at origin of the bus. | 50% of the actual fare + reservation charges. |
Service Cancellation by TGSRTC
a) If service is cancelled by TGSRTC for any reason, customer can cancel the ticket within 15 days from the date of journey to get full refund, except Service Fee.
b) Cancellation is not allowed after 15 days from the date of journey.